Shipping Policy

All the purchases made through indiahandmade.com (‘We’, ‘Us’, ‘Platforms’) are governed by this Shipping Policy. By using our Platforms, you agree to the terms of this Shipping Policy. This shipping policy describes our policies and procedures for shipping Products purchased on the Platforms. Please read and acknowledge the terms of this Shipping Policy before you use the Platform.
Cost of Shipping as applicable is displayed against each product listing on the platform and involves no hidden cost other than displayed at the time of buying of product/ article.
Customs duties and taxes, if any, assessed by the customs authorities will have to be borne by the Buyer/User according to the applicable laws, and the same shall be paid by the Buyer/User itself at the time of shipping. We shall not be responsible for any delays caused by customs clearance processes in the destination state or city.
The shipping time will depend primarily on two factors:
- Item availability
- Shipping service
Sellers are obligated to ship out/dispatch the Products within 5 days from the date of receiving the order. The Sellers are required to promptly cancel the orders in case(s) where the product is unavailable in inventory. If dispatch does not occur within the stipulated timeframe of 05 business days, our team shall cancel the order, initiate the refund, and inform the Sellers and Buyers of the same. However please kindly note that since the products displayed on the Platforms are manufactured/ delivered by artisans, NGOs, craftsmen, etc. across the length and breadth of India, shipping times may vary significantly for some products. However, we will try to get our products to you soon.
Shipment Delays: The tentative time of delivery is mentioned on our website for each article/ good but there might be delays due to unavoidable circumstances beyond our control. No refunds or returns will be entertained on account of delay in delivery.
Our shipping partner delivers products within 14 working days unless otherwise mentioned in the product details. **Shipping time is also subject to factors such as strikes or transport delays due to bad weather or caused by destination customs clearance processes, which are beyond our control.

ADDRESS & DELIVERY

Orders can be shipped to only one address. To ship to multiple addresses, the Buyer must place a separate order for each address. Unless otherwise stated, all products on the website are in stock. Because each artisan's process is unique, shipping times may vary. Look for shipping information on the product page for individual shipping times.
** Some items carry a special shipping timeframe that may differ from that of other items.
** If your product carries a special shipping timeframe, you will be notified at the checkout step of your order on the website. We will try our best to deliver your order within the promised timeframe. However, in some rare cases, there may be unexpected delays beyond our control. If this occurs, we shall contact you immediately via email to let you know of the new timeframe for shipping.
As soon as your order ships, you will also be sent Shipping Tracking Information, using which you can also track your shipment.
CANCELLATION
If the shipment couldn’t be delivered due to an incorrect/insufficient address provided by the Buyer, or if the shipment couldn’t be delivered due to the unavailability of the Buyer to receive the shipment, the transaction shall be cancelled. The shipment will be sent back to the seller and the platform and the seller shall get a fair amount of money for services provided and costs paid for handling, shipping, couriering, handling your order, and any other services specified to you. The remaining amount after such deductions shall be returned to the Buyer.
We can accept order changes or cancellation requests at any time before we ship your order. Unfortunately, we cannot cancel orders once the shipment is out for shipping.

FOR SELLERS

Sellers shall paste the shipping label containing the details of the order number, consignee details, product details, product invoice, and shipping address, on the shipment. The seller shall collect a signed copy of the shipping manifest from the logistic partner personnel at the time of the handover of the shipment.
Sellers shall be responsible for the packaging of the product in proper, tamper-proof, and damage-proof packing. The Sellers are requested to use/mention “FRAGILE” on the shipments containing fragile/delicate products. The Logistic Partner shall not be responsible for the pilferage/damage/alternation/tapering/leakage, etc. of the shipment, if the seller fails to comply with the packaging requirements.
Seller shall dispatch the products and/or services using only an approved delivery channel that provides appropriate ‘proof of dispatch’ & ‘proof of delivery’ (PoDs) documentation. Such PoD documentation relating to delivery should be maintained by a Seller for a period of 3 (three) years from the date of dispatch. The PoDs should be furnished to “Indiahandmade” on demand within the time frame as notified from time to time.
If the value of the good(s)/shipment(s) is greater than or equal to Rs. 50,000/- and where the requirement of an e-way bill is mandatory, Seller shall provide a valid e-way bill (both for forward and/or RTO shipment), along with the packed product or at maximum within 7 days from the date of the good(s)/shipment(s) being shipped or marked as 'RTO Initiated'. In case the Seller fails to provide said e-way bill within the stipulated time period, then the concerned good(s)/shipment(s) may be marked as 'Disposed'.
In case of loss or theft or articles/ goods in transit, Sellers and/or Logistic Partner shall inform Indiahandmade within 72 (Seventy Two) hours of dispatch of product/ article.
In case of damage, leakage, or fake delivery, Sellers shall intimate/ inform Indiahandmade within 30 (thirty) days of dispatch of goods/ articles.
In case of shipment not traceable after dispatch, Sellers shall inform Indiahandmade within 3 days from the date of dispatch of goods/ articles.
Seller agrees that the transaction price paid by a Buyer will be remitted to a Seller’s bank account contingent upon the following events:
- Buyer confirms the delivery of products and/or services in the transaction;
- Buyer does not take any action on payment facility to confirm delivery within such a time period as provided in the policies despite confirmation of dispatch of products and/or services by a Seller to the Buyer;
- Buyer’s refund claim is rejected by “Indiahandmade” due to any breach of the Terms of Use, policies, and any applicable law;
- Once the transaction is completed by the Seller, the remittance to the Seller shall be made in accordance with RBI Intermediary Guidelines.

DAMAGED PRODUCT/ARTICLE

If any of the products purchased through the Platforms are delivered in a damaged/tampered/fake condition or there has been any leakage/theft etc. with respect to the delivered shipment please do get in touch with us and inform us about the same within 48 hours of the delivery of the shipment, and as per the terms and conditions set in our return and refund policy.

INSURANCE OF GOODS/ARTICLES IN TRANSIT

Buyers pay no additional fees for the full insurance that our logistic partner provides for all orders.
However, the logistic partner shall not be responsible for any damages to the package (full or partial) once the same has been delivered by the carrier agency at the address provided by the Buyer when placing the order.